Durant quickly retrieved his account and caused some users to question "discriminately" and Coinbase CEO said he would vigorously improve customer service
Source: BlockBeats
Time: 2025-09-20 22:57:09
According to BlockBeats, on September 20, after the Coinbase account of NBA player Kevin Durant was frozen for nearly a decade, Coinbase CEO Brian Armstrong responded immediately that he had retrieved his account access. Some Coinbase users used this to express their dissatisfaction, saying the responses they received when seeking to restore account access or seek customer service help was frustrating. Brian Armstrong posted on the X platform that he will vigorously improve customer service and continuously improve products.