Coinbase helps Durant restore locked account to cause dissatisfaction in the crypto community, CEO promises to improve products

PANews reported on September 20 that NBA star Durant agents Ritchie Kleiman and Durant previously revealed that he helped Durant buy Bitcoin, but forgot his account password Bitcoin was locked in the Coinbase account, which subsequently attracted market attention. Coinbase CEO Brian Armstrong responded quickly and said that he had helped Durant restore his account. However, the move has sparked dissatisfaction in the crypto community, with some pointing out that their Coinbase accounts have been locked for years but have not yet recovered, with the same problem but a very different solution. In response to this, Brian Armstrong posted a statement on the X platform that Coinbase attaches importance to providing better customer support on both ends and promises to improve the product so that more people will not encounter problems and provide a faster and higher quality experience when support is needed.